Reset Dell A960 Color Cartridge Problem
Questions :
I recently installed a new color ink cartridge in my Dell A960 printer. After the installation, the color ink cartridge will only print out a light blue color. I've uninstalled, then reinstalled the printer's drivers, and I also performed the "Clean" option under the maintenance menu on the printer itself. The printer and the printing menu both show that the color cartridge is full.
Recently I've reinstalled windows xp (complete format), could this have anything to do with it? Thanks for any help.
Levi
Answer:
Levi,
Can you copy something when you put it under the glass? B&W and color? You are using Dell Series 2 ink cartridges, correct?
If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error message the printer has. Then power on the printer and open it up. Try taking out the black Dell Series 2 ink cartridge and reseat it. Do the same for the color cartridge. Close the printer and it will try to print an alignment page.
Any error messages?
black cartridge = black side(left side) color cartridge = color side(right side)
Photo cartridge = black side(left side) color cartridge = color side(right side)
Dell Series 2 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 2 ink cartridges can be purchased at Staples, Walmart or Dell's Website.